McIntosh Perry is committed to creating and maintaining an accessible environment for all employees, clients and visitors and to meeting the objectives and requirements outlined in the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). Under AODA, the integrated Accessibility Standards Regulation (the “IASR”) establishes standards to address barrier that people with disabilities face. Our policy and this plan is designed to ensure that McIntosh Perry is accessible to all employees, clients and visitors in a way that respects the dignity and independence of people with disabilities.  

Under the AODA, the following accessibility standards are applicable to McIntosh Perry:

  • Customer service;
  • Information and Communication; and
  • Employment.

In accordance with the IASR, McIntosh Perry is posting this plan on its website after establishing, reviewing and updating it in consultation with persons with disabilities. We will report on our website on the progress and the implementation of this plan and will review and update the plan at least once every five years.

Customer Service Standards

McIntosh Perry strives to provide our products and services in a manner that is accessible to all of our customers and respects the dignity and independence of people with disabilities. We are committed to offering equal opportunity to access our products and services and to provide benefits of the same services, in the same place and in a similar way to all customers. 

The following measures have been implemented:  

  • Created and implemented policies regarding customer service in 2014.
  • Implemented a feedback form on our Corporate website in 2015.
  • Provide AODA training to all client facing employees via a third party in 2015.
  • Ensuring completion of accessibility training is tracked and recorded.
  • Ensured McIntosh Perry reported full compliance in 2017.


  • Create additional channels for customers to provide accessibility feedback by 2025. 
  • Create a more efficient method of tracking training using an automated approach by 2025.  



McIntosh Perry is committed to meet the needs of people with disabilities and, upon request, will create, provide and receive information and communication in ways that are accessible to people with disabilities.  

Accessible Websites and Web Content 

McIntosh Perry has worked with external website provider to provide them with information pertaining to this requirement to ensure that our website, including web content, complies with the World Wide Web Consortium WebContent Accessibility Guidelines (WCAG) 2.0, initially at Level A and increased to Level AA in January 2021, except where this is impractical. 

The following measures have been implemented:  

  • Ensured McIntosh Perry reported full compliance in 2017.
  • Worked with external website provider to meet WCAG 2.0 Level AA requirements in 2019. 
  • Continuously improved McIntosh Perry’s corporate website and intranet on an ongoing basis.  


  • Continue to be compliant while updating website by 2025. 
  • Utilize social media to further AODA awareness at McIntosh Perry.


McIntosh Perry is committed to meet the needs of people with disabilities during the recruitment process and continuing throughout the employee lifecycle. 

The following measures have been recently implemented: 

  • As of 2016, McIntosh Perry notifies employees and the public that accommodations are available upon request.  
  • As of 2016, McIntosh Perry’s job postings encourage applications from people with disabilities and, upon request, accommodation is available during the selection process.  
  • As of 2016, McIntosh Perry notifies successful applicants of its policies for accommodating employees with disabilities.  
  • As of 2016, upon request by an employee with a disability, the employee’s Manager and/or HR shall consult with the employee and provide or arrange for the provision of suitable accessible formats and communication supports needed to perform the employee’s job.  
  • As of 2016, all AODA Policies are posted on the company intranet.    
  • Individual Accommodation Plans, Return to Work Plans and accessibility policies throughout the employee lifecycle were created in 2016.   
  • All employees receive AODA training from a third party provider.  
  • Ensured McIntosh Perry reported full compliance in 2017.   


  • Continue to meet our employment standard while we adapt recruitment processes to ever changing technology.  

Further feedback on this plan is welcomed and can be provided through this form.  

You have been redirected to McIntosh Perry, the associated Canadian firm of BLN